Refund policy

Eligible for Return or Replacement

  • Unopened bags in original sealed packaging returned within 30 days
  • Items that arrived damaged or defective
  • Wrong item received (different product than ordered)
  • Orders lost in transit (not delivered within 30 days of ship date)
  • Items with a quality defect verified by our team

Not Eligible for Return

  • ×Opened coffee or tea bags (food safety and hygiene reasons)
  • ×Items returned after 30 days from delivery
  • ×Buyer's remorse (e.g., changed your mind about the flavor)
  • ×Items not in their original packaging
  • ×Subscription orders that have already been processed and shipped